They definitely changed the formula! I used this when they first went into business and it was great! Has to be 10 years ago easy! For them to insinuate that I (all of a sudden) don"t know how to apply it is ludicrous! I called them about it and they gave me the same nonsense. It makes me mad they blame us and dont take responsibility for their own actions (No doubt to save a buck) NO eye product should ever burn...I dont care if you pour it in your eye! Really Real Purity...be REAL! Fix your product!
Thank you for your feedback!
I'm sorry your not happy with the product, the formula was changed about five years ago.
Real Purity Team
Used to love this product but new formula is awful.
I have loved and used this product for at least 15 years but this new formula is awful. The smell is terrible. I used to be able to get my water proof mascara off no problem. Also when removing mascara, it takes several applications and it's impossible to avoid getting some in my eyes. The new product stings. It also has a much lower melting point. I live on the west coast, in North America where it's not that hot and it rarely used to 'melt' now when I open the tube, it comes gushing out. So sad that this once amazing formula is now unusable. So sad when something so good changes for the worst. Please reconsider your formula. Thank you.
Loved the old formula - new formula stinks
I have been a 15+ year user of this eye makeup remover. I loved the previous formula, it worked perfectly and had no scent. Sadly, the new formula has a very unpleasant smell and I will no longer be using this product.
This eye makeup remover is amazing. Previous natural makeup removers have left my skin a bit dehyrated but this one leaves it feeling healthy. It's incredibly effective at removing makeup as well, I've been consistently impressed. This also hasn't irritated my sensitive skin or my eyes at all. Would definitely recommend.
recommend highly as it works and is gentle
This new formula stings my eyes.
This new formula stings my eyes. Not a good thing in an eye makeup remover. Will never buy this again.
Hi Tricia, we're sorry that you're disappointed with this eye makeup remover. We urge you to take a look at this video from our makeup consultant at https://www.youtube.com/watch?v=yBx83m2ikWs. Should you still have difficulty with it, please let us know at firstname.lastname@example.org and we'll see what we can do for you. Thanks! -The Real Purity Team
Hard to get used to
I didn't care for this product. I like a liquid eye make up remover and found that this gel seemed to leave a film on my eye lids and under my eyes. I woke up the next morning with flakes on my eyes. I continued experimenting- washing face after, using tissue instead of cotton round...nothing worked simply. In this day and time I need simple and effective products.
I love this formula!
I love the new formula! It's much more effective than the previous one. I feel it removes my makeup and leaves my skin feeling great! I do believe that it is important that you follow the entire Real Purity skin care routing to get the best results! Thanks Real Purity keep up the great work!!
It works but it burns my eyes
Apparently, one of the ingredients in this formula is a problem for me. When I get it in my eyes (and I can't seem to not get it in my eyes), it burns intensely. I just won't use it because it's not worth the pain. I would definitely suggest that you get the sample before you commit to buying the whole tube just to be sure that it isn't a problem for you.
Hi Kathleen, we wanted to include the same thing we said for the review before yours. If you'll note two comments down (Jamie Lynn, 10/19/15), she had the exact same issue until she called our team. We find that stinging is usually caused because the user is using too much remover, and they are rubbing it back and forth instead of just doing one clean sweep from the inside of the eyelid outward. If you'd like any more guidance, we're confident that our makeup artist, Connie, would be able to help. We also have a tutorial up on our Facebook page. Please give us a call or shoot us at email at email@example.com and we would love to help you out. Thank you again! -The Real Purity Team
This New Formula Burns and Stings the Eyes
I did not realize when I bought this that they had changed the formula (it used to be just wheat germ oil and sesame oil). I used it twice to be sure and both times is made my eyes sting even with them closed tight as to not get any in my eye. The old formula was much better; I am not sure why they changed it. I did not have the time to go through the process of returning it. I should note that I do not have sensitive skin and never have skin reactions or anything like that. Please go back to the old formula!
Hi britsilver04, thank you for your review. If you'll note the comment just before yours (Jamie Lynn, 10/19/15), she had the exact same issue. We find that usually, stinging is caused because the user is using too much remover, and they are rubbing it back and forth instead of just doing one clean sweep from the inside of the eyelid outward. If you'd like any more guidance, we're confident that our makeup artist, Connie, would be able to help. We also have a tutorial up on our Facebook page. Please give us a call or shoot us at email at firstname.lastname@example.org and we would love to help you out. Thank you again! -The Real Purity Team