Frequently Asked Questions
Have a question, but do not see it listed below?
Contact us at anytime
If a product has been opened, we are not able to accept a return on the item. We do offer samples of most of our products and we urge customers to sample the items before purchasing a full size product.
Step 1: Visit the login page at https://www.realpurity.com/customer/account/login/
Step 2: Click on the "Forgot Your Password?" link, just underneath the green Log In button
Step 3: You will be redirected to a page that will ask you to type in your email address. Type in your email address here.
Step 4: You will receive an email from Real Purity at that email address, and it should include a link to reset your password. Click this link.
Step 5: You will now have the option to enter a new password. Enter a new password, and then re-enter it in the next box (this is to ensure the password you intended to type was entered correctly).
Step 6: You should be redirected to the Log In screen, where you can now enter your email address and your new password.