Frequently Asked Questions

Have a question, but do not see it listed below?
Contact us at anytime

800-253-1694 help@realpurity.com

ACCOUNT & ORDER QUESTIONS
We will ship anywhere in the world.
We offer free shipping on all orders over $25 in the US.
If a product is un-opened or damaged upon arrival, we will process a return within 30 days of the order. You can activate this process by contacting us using the information above.
If a product has been opened, we are not able to accept a return on the item. We do offer samples of most of our products and we urge customers to sample the items before purchasing a full size product.
Once an order has been placed, we are only able to change or cancel orders under special circumstances. If there is an issue with an order you’ve placed, please contact us using the information above.
We will only accept returns on products that are unopened and/or damaged. We are not able to accept returns on opened products. Please contact us if you have a product that you would like to return.
You can reset your password by either contacting one of our customer service representatives using the information above, or by the following instructions:

Step 1: Visit the login page at https://www.realpurity.com/customer/account/login/

Step 2: Click on the "Forgot Your Password?" link, just underneath the green Log In button

Step 3: You will be redirected to a page that will ask you to type in your email address. Type in your email address here.

Step 4: You will receive an email from Real Purity at that email address, and it should include a link to reset your password. Click this link.

Step 5: You will now have the option to enter a new password. Enter a new password, and then re-enter it in the next box (this is to ensure the password you intended to type was entered correctly).
Step 6: You should be redirected to the Log In screen, where you can now enter your email address and your new password.
Yes, you can see your entire order history.
PAYMENT QUESTIONS
We will charge your credit card at the time you place your order.
There will be a spot underneath your shopping basket on the left hand side of the page to apply your coupon.
Contact us using the information above and one of our customer service representatives will either help you use the code online, or will be able to place the order over the phone for you.
Visa, Mastercard, Discover, American Express, and personal checks.
Real Purity keeps all of your credit card information safe and will never store it locally. All transactions are encrypted with powerful Secure Sockets Layer (SSL) encryption technology. SSL encrypts your credit card number, name, address, and telephone number before they travel over the internet. This makes doing business over the Internet as secure as the telephone.
Yes, you can call us at (800) 253-1694 to place a phone order.
Yes, please have the coupon code available to give to the customer service representative.
We are in the process of implementing a gift card program and anticipate having a program in place by July 2014.
COMPANY QUESTIONS
Real Purity was started by Virginia Easterling in 1986, in Jackson, MI. You can read more about Real Purity beginnings at this page.
Today, Real Purity is headquartered in Evansville, IN.
Many products are produced in Evansville, IN, while others are produced in manufacturing plants around the country.
You can purchase products directly from us or you may have a retailer in your city. Please contact us to locate a retailer near you.
PRODUCT QUESTIONS
Yes, we recommend that all products are used or replaced within one year of purchase for maximum benefit.
We offer samples of all of our products except for the deodorants, bar soaps, and mascaras. You can also contact our makeup and skincare consultant here.
Many of Real Purity’s products are vegan. If there are any that you are particularly concerned about, please contact our customer service team.
Most of Real Purity’s products are gluten-free. If there are any that you are particularly concerned about, please contact our customer service team.
Yes, all of Real Purity’s products are paraben-free.
No, we will never use any of the items listed above in any of our products. We check to make sure that all of our products and their ingredients are low toxicity and safe for consumer use as defined by the Environmental Work Group.
All of our minerals in the cosmetics are micronized, which further protects your skin from absorption of any minerals used in the cosmetics. Nano-sizing particles in cosmetics and skin care allows easy absorption of minerals by your skin and can pose a health risk to customers.
No, none of our ingredients include genetically modified organisms (GMO).
You can learn more about the ingredients we use by visiting our ingredients page or by contacting our customer service team.